The 2016 CAHPS for PQRS Survey materials are available below. Please note these surveys were also used for Reporting Year 2015. 

CAHPS for PQRS Survey Materials (English)

2016 Initial Cover Letter (English)

2016 Second Cover Letter (English)

2016 CAHPS for PQRS Mail Survey (English) 

2016 CAHPS for PQRS Survey CATI Script (English) (Updated 12/02/2016)

 

CAHPS for PQRS Survey Materials (Cantonese)

2016 Initial Cover Letter (Cantonese)

2016 Second Cover Letter (Cantonese)

2016 CAHPS for PQRS Mail Survey (Cantonese) 

2016 CAHPS for PQRS Survey CATI Script (Cantonese) (Updated 12/19/2016)

 

CAHPS for PQRS Survey Materials (Korean)

2016 Initial Cover Letter (Korean)

2016 Second Cover Letter (Korean)

2016 CAHPS for PQRS Mail Survey (Korean) 

2016 CAHPS for PQRS Survey CATI Script (Korean) (Updated 12/19/2016)

 

CAHPS for PQRS Survey Materials (Mandarin)

2016 Initial Cover Letter (Mandarin)

2016 Second Cover Letter (Mandarin)

2016 CAHPS for PQRS Mail Survey (Mandarin)

2016 CAHPS for PQRS Survey CATI Script (Mandarin) (Updated 12/19/2016)

 

CAHPS for PQRS Survey Materials (Russian)

2016 Initial Cover Letter (Russian)

2016 Second Cover Letter (Russian)

2016 CAHPS for PQRS Mail Survey (Russian) 

2016 CAHPS for PQRS Survey CATI Script (Russian) (Updated 12/19/2016)

 

CAHPS for PQRS Survey Materials (Spanish)

2016 Initial Cover Letter (Spanish) (Updated 10/07/2016)

2016 Second Cover Letter (Spanish) (Updated 08/10/2016)

2016 CAHPS for PQRS Mail Survey (Spanish) (Updated 09/15/2016)

2016 CAHPS for PQRS Survey CATI Script (Spanish)  (Updated 12/19/2016)

 

CAHPS for PQRS Survey Materials (Vietnamese)

2016 Initial Cover Letter (Vietnamese)

2016 Second Cover Letter (Vietnamese)

2016 CAHPS for PQRS Mail Survey (Vietnamese) 

2016 CAHPS for PQRS Survey CATI Script (Vietnamese) (Updated 12/19/2016)

 

Click here for information about training for survey vendors.

Click here for information about training for survey vendors

The survey administration protocols are contained in the CAHPS for PQRS Survey Quality Assurance Guidelines.

Please click the links below to access additional resources about patient experience measurement and quality improvement

Visit our Physician Quality Reporting System page to learn more about the PQRS program, its requirements and quality measures.

Learn more about the set of CAHPS surveys and find a link to reports by visiting our CAHPS  page.

Find Practical strategies for using CAHPS as part of your quality improvement efforts in AHRQ's CAHPS Ambulatory Care Improvement Guide.